Thank you so much for your shopping with Rocky Mountain Patio Furniture, with over twenty years in the patio business! We can ship to virtually any address in the Lower 48 United States. Note that restrictions preclude us from shipping some destinations. We offer Free Shipping on many items throughout our store, as detailed on the various product pages. For items without free shipping, we typically pay the shipping on order totaling over $3000, after discounts. On multiple piece orders, we will review the shipping charges and make adjustments, as necessary to save you money, whenever possible!
Regarding your order, first, normal lead times are often listed on our product pages, but these lead times are subject to changes due to availability at the manufacturers' warehouses. If there is a problem shipping an order according to the published lead time we will be in touch with you, typically within 24 hours of the placement of your order. Please understand that we are dependent upon the manufacturers' answer any questions in a timely fashion, and their meeting any promised shipping dates.
The second thing we wanted to address is that internet orders for furniture typically ship and will be delivered via common carriers (on large 18-wheel trucks) and the delivery is to the “curbside" or "end of the driveway” at the street. The product is boxed and you will need to arrange for able-bodied people to be on hand at the delivery to receive the shipment, inspect the boxes for damage and to open the boxes and move the product from the street. While most drivers will be of some assistance they are not required to do anything beyond making the product available for an end of driveway delivery. Check the product boxes for damage, and if you see any carton damage, open that box while the driver is present. Note any box or product damage on the bill of lading the driver will ask you to sign. Once you have unboxed and/or moved the product to the patio area there is typically some assembly required. Note that additional delivery services may be contracted for in advance of the shipment.
After you place an order, we typically notify you when an order is shipped and then the carrier will phone you as the shipment is arriving at the most local, delivering terminal, to set up a delivery day/window. Most drivers will call you as they are at a stop just prior to yours to give you a status update, but this isn’t guaranteed. It is recommended that you take deliver as soon as possible after the carrier phone you since the longer the boxes are at a terminal the more they are moved around and may be damaged. Also, after a few days at the terminal, storage fees will begin to accumulate for which you will be responsible.
By placing an order with us, you are acknowledging that you understand and accept these terms and will have at least two folks on hand at the delivery that can help with unloading, inspecting, moving the merchandise to the patio, product assembly and packaging removal.
You may return most new, unopened items within 15 days of delivery for a full refund. You are responsible for the return shipping, packaging, and labor for any customer accommodation return.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.