Lane Venture Cooper Collection Lounge Chair
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Shipping and Freight
At Rocky Mountain Patio Furniture, we will ship your order utilizing the most dependable furniture delivery method possible. We understand that you are eager to receive your new furniture so we have established partnerships with the best nation-wide furniture home delivery carriers. While your furniture moves, rest assured that it is being handled with extreme care!
For items that are stocked in our warehouse we will ship within 2-3 days of ordering. Special order items and items not in our warehouse other than our QUICK SHIP items will require additional processing days prior to shipping. Either way, once an item is put on the truck, the majority of our deliveries take from 10-15 business days, depending on your location and the type of handling required for your furniture. Quick Ship items are shipped directly to you and will typically arrive within 5 - 7 days of the day you placed your order! Delivery times are not guaranteed, and we, of course , have no control over the freight companies.
General Freight Shipping/Delivery Information
Most of the time, freight shipping/delivery is used for furniture orders because of the size and/or weight of the furniture is too large to ship using small package carriers such as UPS or FedEx. On freight shipped orders, your furniture will be shipped and arrive via a large truck, and they will deliver to the end of your driveway, at the street, with what is called "curbside delivery." Due to our volume, we have special shipping rates with many carriers but they only deliver to physical street addresses (not P.O. Boxes.) We only ship within the Continental 48 United States, and deliveries must be to easily accessed addresses, else an alternate shipment method may be needed and you may be charged for special services.
Freight Delivery FAQ’s
How do I know if a product requires freight delivery?
90% of our furniture orders ship via Freight.
Does my order ship free?
Many patio furniture orders are priced to include free shipping with curbside delivery. Some product pages include a Free Shipping banner to designate that the items are shipped without an additional charge. Other items may ship for free depending upon the size of your order and the ship-to location. If there is a shipping or delivery fee that we need to assess, we will contact you prior to processing your order to review it. Please feel free to contact us with any questions about shipping and/or delivery charges, including extra white glove delivery services that may be available!
What is freight delivery?
Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx). Two types of freight delivery are used depending on the item(s) purchased: curbside and/or white glove.
What you should know:
Most freight delivery orders will arrive approximately 7-10 business days from the date it shipped. Quick Ship items will often arrive sooner. The shipping company’s agent will call you to schedule a delivery appointment, generally within a 4-hour window, once the shipment has arrived at a local terminal. Curbside, home deliveries are made via truck Monday through Friday between 8 a.m. and 5 p.m. and someone will need to be available to inspect the shipping cartons and sign for the delivery. The delivery agent may require assistance for bulkier items and moving the item from the curb, up to and into the home or other area is the customer’s responsibility. Individual drivers may provide some assistance, but Rocky Mountain Patio cannot guarantee this additional service.
Some delivery conditions, including but not limited to the list below may result in additional handling charges that you will need to pay. If any of these apply, please contact Rocky Mountain Patio about the availability/pricing for additional services:
- Street of access is not at least 10 feet wide with an overhead clearance of at least 14 feet.
- Unusual elements such as sharp turns, narrow or gravel driveways, and gated communities or condominiums.
- Remote locations, islands or otherwise restricted access communities.
- *Stairways, doorways, hallways, and turns are less than 36 inches wide.
- *Delivery requires climbing more than two normal flights of stairs (up to 15 steps each)
What to do upon delivery:
Most important is to inspect the package at the time of delivery and before you sign the carrier’s delivery receipt.
- Are all pieces accounted for?
It is your responsibility to check that all items are correct and all pieces accounted for before you sign. If a box is missing or damaged, you may accept the delivered pieces, make a note of the shortage or damage on the delivery receipt, and contact our Rocky Mountain Patio to locate the missing item(s).
- Are the boxes or product(s) damaged?
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the delivery, you must note the damages on the delivery receipt. Please contact Rocky Mountain Patio to notify us of the refusal.
If only part of an item is damaged, you may accept the order, but must make a record the damages on the carrier’s delivery receipt, and immediately contact us. We may be able to replace damaged pieces. If a damaged item arrives outside of our business hours, please contact us on the next business day. We will request that any replacement item(s) be sent to you promptly and free of charge.
Once you have signed the delivery receipt, including any notation of damage, make sure to ask the freight carrier for a copy of the delivery receipt. Also, record the freight company’s name and trailer number so we may track the order back to our vendor or warehouse.
If you discover damages after the delivery is complete, please contact our Rocky Mountain Patio within 24 hours so that we may resolve the situation immediately.
White Glove Freight Delivery
*We are proud to provide White Glove Freight Delivery, which is a premium service that includes special handling and placement. Upon delivery, the service agent will place and unpack your product in the room of your choice. Removal of packaging material is also included with this service. Please contact Rocky Mountain Patio for the cost of this extra service.
We offer an easy and flexible 14-day return guarantee. After you receive your order, if the furniture does not match the decor of your home, your taste, your colors, or just plain didn’t meet your expectations, we will provide you with a refund - see below for more details unless there is something specially or custom ordered.
Please note when electing to return an item, actual round trip freight charges will be deducted from your refund. Round trip freight charges include actual outgoing as well as inbound shipping cost on promotionally reduced or free shipping items. In order to properly return the item, it must be in new, unused, complete, and unassembled condition, securely packaged inside its original packaging.
All returns must be pre-approved and an Acceptance of Satisfaction Guarantee must be on file before your return will be accepted.
We will only accept a return if you contact us within 14 days of delivery. We cannot accept furniture that has been assembled or used. It must be in new condition with no damage and in its original packaging, no exceptions. Wrap carefully. All returns must arrive at our Fulfillment Center in original condition; otherwise additional fees will apply and will be deducted from your credit.
If you are claiming damages in shipping you must note such damages with the actual shipping company. All shipping back to our center is your responsibility. You must arrange pick-up and delivery, as well as pay for the cost of that shipment, for any items to be returned.
Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges. Clearance items, special and customer orders, or international shipments (except Canada) are not returnable. A custom order can include but is not limited to any changes to the item (fabric color or finish color, etc). Upon receipt of merchandise in good condition at our warehouse, your refund will be processed.